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contact tigerair

Get in touch with your local tigerair reservations call centre or with our friendly staff and submit your feedback to our Customer Support Portal.
If you have a query prior to travel on tigerair, please refer to our
Frequently Asked Questions.

If you are still unable to find the answer to your question, please contact your local reservations call centre and our staff will endeavour to answer any question you may have.

Tigerair Australia Contact Number Opening Hours

Dialing within Australia
1300 174 266

5am to 11pm daily
(Sydney/Melbourne local time)

Dialing within Denpasar, Indonesia
- 00161732952104
- 00861732952104
- 00761732952104
- 00961732952104
Numbers are specific to telco provider.
Please attempt each until you are connected. 

3am to 9pm daily
(Denpasar local time)

Dialing outside Australia and Denpasar, Indonesia
+61 7 3295 2104

5am to 11pm daily
(Sydney/Melbourne local time)


passenger feedback

We would like to hear from you.

Submit your feedback via our Customer Support Portal.

Please fill in all the relevant details to facilitate our response to you.

If you are facing any difficulties, you may write to us at the following address:

tigerair australia flights (TT-designated flights)

Customer Support
Tiger Airways Australia Pty Ltd
PO Box 2101
Gladstone Park
Melbourne, Victoria 3043

delayed or lost checked-in baggage

To make a claim for delayed or lost checked-in baggage, please lodge a report to a member of our ground services team before leaving the airport. To help us assist you, please provide all relevant and necessary details of your baggage.

You will be given a Property Irregularity Report with a unique reference number which will enable you to track the progress of your report.

For updates on your baggage, you may contact the local tigerair Lost and Found Team where the report was lodged.

If your baggage is still not located within 7 days of your arrival, please submit a Baggage Claim Questionnaire which is to be addressed to:

tigerair baggage claims

Charles Taylor Aviation
PO Box 906, Terrigal
New South Wales 2260

Fax: 1800 243 473
Email: tigerclaims@ctplc.com

Do indicate the full details of your missing baggage and its content. You are also required to provide the necessary supporting documents, if any. Your baggage will be deemed missing once is not located within 14 days of your arrival. Upon which, our baggage adjustor will begin the claim process.

media enquires

For any media relations enquires please email: mediarelationsaustralia@tigerair.com.au. Please note that this email address is not for customer queries, if you have a query about a flight or your booking please use the contact details listed above.

holiday packages – tigerair travels

Our holiday package specialists, tigerair travels, may be contacted for enquires via our customer contact centre during specified opening hours and will endeavor to assist you best they can. Please note, the tigerair travels team can only assist with holiday packages that include both flights and accommodation.

Contact Us Opening Hours

Website: https://holidays.tigerair.com.au/au

Email: tigerairtravels@tigerair.com.au

7am to 5pm M-F

7am to 3pm Saturday

(AEDT - except public holidays)


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