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Got a question and you need a fast answer?
We’ve compiled a list of frequently asked questions
Have an enquiry or feedback?
Our dedicated customer support team will investigate your submission
and reply to you no longer than 5 business days.
Do you need to make changes to an existing booking?
Visit Manage My Booking to:
- Change flights
- Resend your flight confirmation email
- Add extras such as checked baggage, seat selection, travel insurance and more.
For POLi payment queries please call our Customer Contact Centre
All submissions to our Customer Support Portal will be replied within 5 working days.