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checking in

We have strict check-in times that must be adhered to. Please don’t be late!

 

Web Check-in is a free check-in service available between 72 hours and 1 hour prior to your scheduled departure time.

You are required to print your boarding pass at time of checking-in online.

If you have checked-in online and have check-in baggage, you will need to visit the bag drop area before boarding. Domestic bag drop closes 45 minutes prior to scheduled departure so please arrive early.

If you have checked-in online and only have carry-on baggage, you can proceed straight to the gate. Please arrive at the boarding gate 30 minutes prior to departure for domestic travel.

You are unable to Web-Check if:

  • You are seated in an emergency exit row
  • You require special assistance
  • You are travelling with an infant

Customers who are unable to Web-Check need to do so at the airport. Please note that domestic check-in closes 45 minutes prior to departure.

 

Pre Check-in for international services is a faster way to check-in at the airport.
Complete your details during the international Pre Check-in process and airport agents at the check-in counters will already have your information.
You can also line up in a separate Pre Check-in line and once the agent has verified your documents, you can head straight to the gate.

International Pre Check-in is available between 72 hours and 3 hours prior to departure.
Airport check-in for international services is available between 3 hours and 1 hour prior to departure.
Please don’t be late as we’re unable to wait for you and your fare may be forfeited.

You are unable to Pre Check-in if:

  • You are seated in an emergency exit row
  • You require special assistance
  • You are travelling with an infant

Customers who are unable to Pre Check-in need to complete check-in at the airport.

For more information about travelling internationally, please visit our international travel page.

 

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