travel alerts

Stay up to date with any changes happening around the Tigerair network that may affect your travel.
  • Saturday, 1. April 2017
    TIGERAIR WHITSUNDAY SERVICES SCHEDULED TO RESUME TOMORROW (SUNDAY 2 APRIL)

    Tigerair Australia confirms services to and from Whitsunday Coast Airport will recommence from tomorrow, Sunday 2 April 2017, following the impact of severe weather conditions in the region caused by Tropical Cyclone Debbie.

    The following flights will operate as scheduled and customers are advised to make their way to the airport, unless otherwise notified via SMS and email.

     

    PPP services scheduled to resume Sunday 2 April are listed below:

    TT 332 Brisbane - Whitsunday Coast

    TT 337 Whitsunday Coast - Brisbane

    TT 394 Sydney - Whitsunday Coast

    TT 397 Whitsunday Coast – Sydney

     

    Tigerair Australia will also provide special fares for just $49 on all available services for the next ten days (between 2 and 12 April) on between Whitsunday Coast Airport and Brisbane to assist with any short term travel needs.

  • Friday, 31. March 2017
    CYCLONE DEBBIE – TIGERAIR AUSTRALIA UPDATE 31 MARCH 2017

    Tigerair has cancelled all services scheduled for the Whitsundays tomorrow (Saturday 1 April) as Whitsunday Coast Airport remains closed due to damage caused by Cyclone Debbie.

    An update on Tigerair's services from Brisbane and Sydney to the Whitsunday Coast on Sunday 2 April will be posted tomorrow on our travel alerts page.

    All other flights on the Tigerair Australia network remain in place as per original scheduled departure time.

    Tigerair Australia always puts safety first before schedule. We continue to work with key airport stakeholders and will keep our customers updated directly and via the website.

    If you are flying Tigerair please check in for your flight as per normal unless otherwise notified directly by the airline and as per regular website updates.

     

    Cancelled services for Saturday 1 April are listed below:

    TT 394 Sydney - Whitsunday Coast

    TT 397 Whitsunday Coast – Sydney

     

    We are doing all we can to assist affected customers at this time, including full refunds and transfers to other Tigerair services, space permitting.

    Please refer to the Tigerair Australia website for further updates or call our customer contact centre to be advised of your provisions or alternate travel arrangements.

  • Thursday, 30. March 2017
    CYCLONE DEBBIE - TIGERAIR AUSTRALIA UPDATE - WHITSUNDAY AND GOLD COAST SERVICES 30/31 MARCH 2017

    Tigerair has cancelled a number of Gold Coast services today (Thursday 30 March) due to adverse weather in the area, as the after effects of Cyclone Debbie move further south.

    Tigerair has also cancelled all services scheduled for the Whitsundays tomorrow (Friday 31 March) due to significant flooding in the Proserpine area and suspected damage to airport infrastructure.

    All other flights on the Tigerair Australia network remain in place as per original scheduled departure time.

    Tigerair Australia always puts safety first before schedule. We continue to monitor the weather situation in both regions and will keep our customers updated directly and via the website.

    If you are flying Tigerair please check in for your flight as per normal unless otherwise notified directly by the airline and as per regular website updates.

     

    Cancelled OOL services for Thursday 30 March are listed below:

    TT612 Sydney- Gold Coast

    TT615 Gold Coast- Sydney

    TT562 Melbourne- Gold Coast

    TT563 Gold Coast- Melbourne

    TT620 Sydney- Gold Coast

    TT623 Gold Coast- Sydney

    TT624 Sydney- Gold Coast

    TT627 Gold Coast- Sydney

     

    Cancelled PPP services for Friday 31 March are listed below:

    TT 332 Brisbane - Whitsunday Coast

    TT 337 Whitsunday Coast - Brisbane

    TT 394 Sydney - Whitsunday Coast

    TT 397 Whitsunday Coast – Sydney

    We are doing all we can to assist affected customers at this time, including full refunds and transfers to other Tigerair services, space permitting.

    Please refer to the Tigerair Australia website for further updates or call our customer contact centre to be advised of your provisions or alternate travel arrangements.

  • Wednesday, 29. March 2017
    CYCLONE DEBBIE – TIGERAIR AUSTRALIA UPDATE 29 MARCH 2017

    Tigerair has cancelled all services scheduled for the Whitsundays tomorrow (Thursday 30 March) due to the damage of key infrastructure in the Proserpine area caused by Cyclone Debbie.

    An update on Tigerair's Whitsunday Coast services for Friday 31 March will be posted tomorrow on our travel alerts page.

    All other flights on the Tigerair Australia network remain in place as per original scheduled departure time.

    Tigerair Australia always puts safety first before schedule. We continue to monitor the situation in the region and will keep our customers updated directly and via the website.

    If you are flying Tigerair please check in for your flight as per normal unless otherwise notified directly by the airline and as per regular website updates.

     

    Cancelled services for Thursday 30 March are listed below:

    TT 332 Brisbane - Whitsunday Coast

    TT 337 Whitsunday Coast - Brisbane

    TT 394 Sydney - Whitsunday Coast

    TT 397 Whitsunday Coast - Sydney

     

    We are doing all we can to assist affected customers at this time, including full refunds and transfers to other Tigerair services, space permitting.

    Please refer to the Tigerair Australia website for further updates or call our customer contact centre to be advised of your provisions or alternate travel arrangements.

  • Monday, 27. March 2017
    CYCLONE DEBBIE – TIGERAIR AUSTRALIA UPDATE 27 MARCH 2017

    CYCLONE DEBBIE – TIGERAIR AUSTRALIA NORTH EAST QUEENSLAND FLIGHTS UPDATE:

    Due to adverse weather conditions from cyclone Debbie affecting north east Queensland, a number of flights scheduled for the region have been cancelled as per below.

    All other flights on the Tigerair Australia network remain in place as per original scheduled departure time.

    Tigerair Australia always puts safety first before schedule. We continue to monitor the situation in conjunction with weather experts and the bureau of meteorology and will keep our customers updated directly and via the website.

    If you are flying Tigerair please check in for your flight as per normal unless otherwise notified directly by the airline and as per regular website updates.

     

    Cancelled services for Monday 27 March are listed below:

    TT 332 Brisbane - Whitsunday Coast

    TT 337 Whitsunday Coast - Brisbane

    TT 394 Sydney - Whitsunday Coast

    TT 397 Whitsunday Coast - Sydney

     

    Cancelled services for Tuesday 28 March are listed below:

    TT 394 Sydney - Whitsunday Coast

    TT 397 Whitsunday Coast - Sydney

     

    We are doing all we can to assist affected customers at this time, including full refunds and transfers to other Tigerair services, space permitting.

    Please refer to the Tigerair Australia website for further updates or call our customer contact centre to be advised of your provisions or alternate travel arrangements.

  • Wednesday, 15. February 2017
    BALI REFUNDS AND GOODWILL VOUCHERS

    Tigerair Australia sincerely apologises to its valued customers who experienced a disrupted Bali service and has worked hard to do all it can to help minimise the inconvenience for them by fast tracking refunds and providing goodwill vouchers for future travel on the Tigerair network.

    Tigerair Australia has processed full refunds for all customers who booked directly through tigerair.com.au and were affected by cancellations relating to the airline’s decision to permanently cease flying to Bali.

    Goodwill vouchers for future travel on the Tigerair network have also been distributed over the past week to all affected customers.

    For customers who originally booked via tigerair.com.au and are yet to receive a refund or goodwill voucher, please submit your details at https://tigerair.com.au/customer-support-portal and our team will look into this as a matter of urgency.

    Customers booked through travel agents and third party providers are asked to contact their agent for more information if they have not received refunds or goodwill vouchers.

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