Tigerair Australia sincerely apologises to its valued customers who experienced a disrupted Bali service and has worked hard to do all it can to help minimise the inconvenience for them by fast tracking refunds and providing goodwill vouchers for future travel on the Tigerair network.
Tigerair Australia has processed full refunds for all customers who booked directly through tigerair.com.au and were affected by cancellations relating to the airline’s decision to permanently cease flying to Bali.
Goodwill vouchers for future travel on the Tigerair network have also been distributed over the past week to all affected customers.
For customers who originally booked via tigerair.com.au and are yet to receive a refund or goodwill voucher, please submit your details at https://tigerair.com.au/customer-support-portal and our team will look into this as a matter of urgency.
Customers booked through travel agents and third party providers are asked to contact their agent for more information if they have not received refunds or goodwill vouchers.