19 Jan 2017 Tigerair Denpasar (Bali) Operations Update: 19 JAN 2017 4.30pm AEDT See all

travel alerts

Stay up to date with any changes happening around the Tigerair network that may affect your travel.
  • Thursday, 19. January 2017
    Tigerair Denpasar (Bali) Operations Update: 19 JAN 2017 4.30pm AEDT

    Tigerair Australia has received a key approval from the Indonesian Government to operate scheduled flights to and from Bali using its Airbus A320 aircraft and plans to resume its normal Bali flying schedule from 3 February 2017, subject to final procedural approvals being secured.

    Flights from Bali to Australia
    Virgin Australia will continue to transport passengers who were scheduled to travel with Tigerair from Bali to Australia between Friday 20 January and Thursday 2 February (inclusive) where possible.
    All scheduled Tigerair services from Bali to Australia during this period will not be operated.
    Tigerair will directly contact affected customers currently in Bali via SMS and email to provide details of their updated travel arrangements.

    Flights from Australia to Bali
    In order to provide notice and certainty to customers, all scheduled Tigerair services from Australia to Bali between 20 January and 2 February (inclusive) will not be operated.
    Passengers due to travel from Australia to Bali during this period will be directly contacted by Tigerair via SMS and email and offered full refunds.
    Tigerair sincerely apologises for the inconvenience that this matter has caused. We look forward to resuming our normal schedule of flying to Bali from 3 February 2017.

    Further information about refunds
    Please note that all refunds for payments made via debit and credit cards will be automatically processed within 24-48 hours. Payments made using third party providers such as travel agents and other forms of payment including POLi, PayPal, Velocity Frequent Flyer and Latitude Interest Free payment will be automatically processed within four business days. Please contact your payment provider directly if you have any queries.

    Tigerair’s call centre is currently experiencing a higher volume of calls than normal.

     

    Tigerair sincerely apologises for the inconvenience this issue has caused our customers.

  • Wednesday, 18. January 2017
    Tigerair Denpasar (Bali) Operations Update: 18 JAN 2017 5.00pm AEDT

    Tigerair Australia continues to work with the Indonesian Government in order to start flying to Bali again and we are progressing options to resume flying as soon as possible this week.

    Virgin Australia continues to operate replacement flights to bring passengers back from Bali to Australia, with one service scheduled for tomorrow (Thursday 19 January).

    For the latest status on Tigerair’s flights to and from Bali, please see below.

    Tigerair sincerely apologises for the inconvenience this issue has caused our customers. We understand this is a busy period during school holidays and we are doing our best to rectify this situation as soon as possible.

    The Tigerair website will continue to be updated with the latest information about the status of Tigerair’s scheduled Bali flights, Virgin Australia’s replacement flights and reaccommodation options.

    Status of flights

    Bali to Australia

    The following Tigerair flights will not be operated on Thursday 19 January:
    • TT24 Denpasar- Perth
    • TT16 Denpasar-Adelaide

    Virgin Australia will operate a replacement flight to bring passengers from Bali to Australia.

    Tigerair is contacting all customers due to travel from Bali on 19 January via SMS and email before 7.00PM AEDT to provide updates on their travel arrangements.

    Tigerair’s flights from Bali to Australia from Friday 20 January onwards remain under review.

    Australia to Bali

    Tigerair’s flights from Australia to Bali up to and including Friday 20 January remain cancelled. All other flights post 20 January are under review but remain as scheduled at this time.
    We sincerely apologise to all customers affected by a disrupted service.

  • Tuesday, 17. January 2017
    Tigerair Denpasar (Bali) Operations Update: 17 JAN 2017 4.00pm AEDT

    Tigerair Australia continues to work with the Indonesian Government in order to start flying to Bali again and we are progressing options to resume flying as soon as possible this week.

    Virgin Australia continues to operate replacement flights to bring passengers back from Bali to Australia, with one service scheduled for tomorrow (Wednesday 18 January).

    For the latest status on Tigerair’s flights to and from Bali, please see below.

    Tigerair sincerely apologises for the inconvenience this issue has caused our customers. We understand this is a busy period during school holidays and we are doing our best to rectify this situation as soon as possible.

    The Tigerair website will continue to be updated with the latest information about the status of Tigerair’s scheduled Bali flights, Virgin Australia’s replacement flights and reaccommodation options.

    Status of flights

    Bali to Australia

    The following Tigerair flights will not be operated on Wednesday 18 January:

    • TT24 Denpasar- Perth
    • TT6 Denpasar- Melbourne
    Virgin Australia will operate a replacement flight to bring passengers from Bali to Australia.
    Tigerair is contacting all customers due to travel from Bali on 18 January via SMS and email before 7.00PM AEDT to provide updates on their travel arrangements.

    Tigerair’s flights from Bali to Australia from Thursday 19 January onwards remain under review.

    Australia to Bali

    Tigerair’s flights from Australia to Bali up to and including Friday 20 January remain cancelled. All other flights post 20 January are under review but remain as scheduled at this time.

    We sincerely apologise to all customers affected by a disrupted service.

  • Monday, 16. January 2017
    Tigerair Denpasar (Bali) Operations Update: 16 JAN 2017 3.00pm AEDT

    Tigerair Australia continues to work with the Indonesian Government in order to start flying to Bali again as soon as possible.

    At present we are still progressing options to resume flying. Therefore, in order to provide adequate notice to customers, we have made the decision that Virgin Australia will operate two replacement flights tomorrow (Tuesday 17 January) in order to bring passengers back from Bali to Australia.

    For the latest status on Tigerair’s flights to and from Bali, please see below.

    Tigerair sincerely apologises for the inconvenience this issue has caused our customers. We understand this is a busy period during school holidays and we are doing our best to rectify this situation as soon as possible.

    The Tigerair website will continue to be updated with the latest information about the status of Tigerair’s scheduled Bali flights, Virgin Australia’s replacement flights and reaccommodation options.

    Status of flights

    Bali to Australia

    The following Tigerair flights will not be operated on Tuesday 17 January:

    • TT10 Denpasar- Adelaide
    • TT24 Denpasar- Perth
    • TT2 Denpasar- Melbourne
    Virgin Australia will operate two replacement flights to bring passengers from Bali to Australia. 
    Tigerair is contacting all customers due to travel from Bali on 17 January via SMS and email before 7.00PM AEDT  to provide updates on their travel arrangements. 

    Tigerair’s flights from Bali to Australia from Wednesday 18 January onwards remain under review.

    Australia to Bali

    Tigerair’s flights from Australia to Bali up to and including Friday 20 January remain cancelled. All other flights remain as scheduled.

    We sincerely apologises to all customers affected by a disrupted service.

  • Saturday, 14. January 2017
    Tigerair Denpasar (Bali) Operations Update: 14 JAN 2017 4:30pm

    Updated 14 JAN 2017 4:30pm AEDT

    Current status remains:
    Bali to Australia services to operate as scheduled until 16 January.
    All Bali services departing from Australia between 13-20 January are cancelled.

    We continue to liaise with the Indonesian Government in order to commence flying to Bali again as soon as possible.

    Services ex Bali from 17 January and ex Australia from 21 January are currently under review.

    Planning is underway to operate Virgin Australia relief flights from Bali to Australia from 17 January onwards if no further approvals are granted before end 16 January.
    Tigerair customers travelling from Bali from 17 January and from Australia from 21 January are advised to check this page daily for updates.

    Next update expected Monday 16 January by 5pm AEDT.

    Tigerair Australia sincerely apologises to all customers affected by a disrupted service and as always is doing everything possible to assist with options including refunds and flights with other carriers ex Bali where possible.
    We will communicate directly with all customers affected by a cancelled service as usual by sms and email.

    Current status of flights - Bali to Australia
    The following flights from Bali to Australia will operate as scheduled:
    • TT24 DPS-PER Dep 16:00 / Arr 19:45pm 14 January (new times)
    • TT6 DPS-MEL Dep 5:50pm / Arr 2:30am(+1) 14 January
    • TT10 DPS-ADL Dep 1:05am / Arr 8:35am 15 January
    • TT24 DPS-PER Dep 1:30pm / Arr 5:15pm 15 January
    • TT6 DPS-MEL Dep 4:20pm / Arr 1:00am(+1) 15 January
    • TT10 DPS-ADL Dep 1:15am / Arr 8:45am 16 January
    • TT24 DPS-PER Dep 1:30pm / Arr 5:15pm 16 January
    • TT6 DPS-MEL Dep 5:25pm / Arr 2:05am(+1) 16 January

     

  • Thursday, 12. January 2017
    Denpasar (Bali) Cancellations Update

    Denpasar (Bali) Cancellations 12 January and early morning 13 January

    (UPDATED 3.20PM AEDT 12/1/17)

    Tigerair Australia is still working with the Indonesian Government to resume flights to and from Bali as soon as possible.

    Because of the need to provide certainty and notice to our customers, Tigerair will not operate its scheduled services for 12 January and early in the morning of 13 January.
    A list of these services is included below. Customers on these flights will be contacted directly by Tigerair Australia.

    The remaining five flights to and from Bali on 13 January are currently under review. In the event of further cancellations, customers will be contacted directly by Tigerair Australia.
    Virgin Australia is operating two flights from Bali today in order to bring as many affected customers back to Australia as possible. The passengers that will be accommodated on these flights have been contacted directly.

    Customers currently in Australia who are affected by the cancellation of Tigerair Bali services on 12 and 13 Jan will be offered a full refund.

    Customers booked to travel on Tigerair services to and from Bali today are advised not to go to the airport and that the airline will contact them directly with their options.

    Customers travelling with Tigerair to Bali in the near future are advised to refer to this page as Tigerair expects a higher than usual volume of calls to the call centre as a consequence.

    This travel alert will be updated with further changes as they occur.

    Tigerair Australia sincerely apologises for the inconvenience caused by these cancellations.

    Tigerair services that will not be operated on 12 January and early 13 January

    All times local.

    • TT1 MEL-DPS Dep: 9:15am / Arr: 12:25pm, 12 January
    Full refund.

    • TT24 DPS-PER Dep: 1:30pm / Arr: 5:15pm, 12 January
    To ensure earliest possible reaccomodation, customers are being contacted by Tigerair and advised to book alternate travel arrangements with other carriers. Tigerair Australia will cover any fare difference (economy fares only).
    Tigerair will reimburse accommodation expenses (conditions apply).

    • TT25 PER-DPS Dep: 9:25am / Arr: 1:10pm, 12 January
    Full refund.

    • TT16 DPS-ADL Dep: 1:55pm / Arr: 9:25pm, 12 January
    Reaccomodation on Virgin Australia replacement service.

    • TT19 PER-DPS Dep: 7:25pm / Arr: 11:10pm, 12 January
    Full refund.

    • TT2 DPS-MEL Dep: 12:01am / Arr: 8:40am, 13 January
    To ensure earliest possible reaccomodation, customers are being contacted by Tigerair and advised to book alternate travel arrangements with other carriers. Tigerair Australia will cover any fare difference (economy fares only).
    Tigerair will reimburse accommodation expenses (conditions apply)

  • Wednesday, 11. January 2017
    Denpasar (Bali) Cancellations 11 Jan

    Tigerair Australia has cancelled several flights to Denpasar (Bali) today following a decision by the Indonesian government to impose new administrative requirements for the operation of its flights between Bali and Australia.

    A list of cancellations is included below. Tomorrow’s daily return Bali flights are under review and update will be made on this website. In the event of further cancellations, customers will be contacted proactively by Tigerair Australia.

    Tigerair is working with the relevant Indonesian authorities to meet the new requirements and is hopeful of having flights up and running again as soon as possible.

    All other Tigerair domestic flights are not affected by this decision.

    Tigerair is contacting passengers affected by today’s cancellations to provide reaccommodation options to ensure customers are supported during this disruption. Tigerair Australia sincerely apologises for the inconvenience caused by today’s cancellations.

    Customers booked to travel on Tigerair services to and from Bali today are advised not to go to the airport and that the airline will contact them directly with their options.

    Customers travelling with Tigerair to Bali in the near future are advised to refer to the Tigerair Australia website for regular updates (www.tigerair.com.au) as Tigerair expects a higher than usual volume of calls to the call centre as a consequence.


    LIST OF BALI CANCELLATIONS FOR TODAY AND CUSTOMER PROVISIONS

    11/1/17- TT1 MEL-DPS
    Reaccomodation on next available Virgin Australia service (subject to availability) or full refund.

    11/1/17- TT17 ADL-DPS
    Full refund

    11/1/17- TT24 DPS-PER
    Earliest possible reaccomodation on alternate carrier. Hotel accommodation to be provided as these arrangements are made.

    11/1/17 TT6 DPS-MEL
    Reaccomodation on next available Virgin Australia service (subject to availability).

  • Saturday, 15. October 2016
    Total ban on Samsung Galaxy Note 7 devices

    From Sunday 16 October 2016, Samsung Galaxy Note 7 devices can no longer be carried on Tigerair Australia flights.

    This is due to safety concerns around the device and follows the implementation of a ban by the U.S. Department of Transportation.

    Effective 12:01am AEDT on Sunday 16 October, guests travelling on Tigerair Australia services must comply with this ban by not travelling with this device, whether on their person, in their carry on luggage or in a checked bag.

    The use of Samsung Galaxy Note 7 devices is currently prohibited on all Tigerair Australia flights, and the complete ban announced today is an additional safety measure.

    We apologise for any inconvenience to our guests, but safety is always our number one priority.

  • Wednesday, 22. June 2016
    Sydney Airport revised pick-up arrangements

    Sydney customers please note a Sydney Airport revised pick-up arrangements.

    Three pick-up zones within the precinct are created:
    1. Express Pick-Up: 15-minutes free, located undercover at P3. Up to 700 spaces.
    2. Priority Pick-Up: $4 for 15-minutes, shared zone (public and pre-booked services). Located outside T2 and T3. 70 spaces.
    3. Kerbside Pick-Up: Available only to drivers registered under Sydney Airport BVRS. Located outside T2 and T3.
    4. Blu Emu Car Park to introduce one hour free parking.
    5. No changes to taxi ranks.
    6. No changes to bus and train access.

    Tigerair highly recommend you plan your trip ahead of time. Please don’t be late for your flight, we’re unable to wait for you.
    Thank you for your cooperation and for choosing to fly Tigerair.

  • Tuesday, 5. January 2016
    Small vehicle powered by lithium batteries

    Customers please note that lithium battery operated small recreational vehicles such as self balancing boards, hoverboards, aero wheels are not permitted as checked-in or carry-on baggage on Tigerair.

    For more information about prohibited items, please click here.

  • Monday, 7. December 2015
    Melbourne Airport

    A new bus interchange at Melbourne Airport

    A new undercover bus interchange will open from 30 November 2015, and will be located at domestic Terminal Four (T4) Melbourne Airport.

    The existing bus interchange located at Terminal 1 (T1) will no longer be in operation.

    The new T4 bus interchange provides direct access to the Tigerair terminal and is an approximate 5 minute walk.

    Bus Routes that will service the new T4 bus interchange:
    • Route 478: Airport West to Melbourne Airport
    • Route 479: Airport West to Sunbury via Melbourne Airport and return
    • Route 482: Airport West To Melbourne Airport (via South Centre Road)
    • Route 901: Melbourne Airport to Frankston (SMARTBUS Service)


    SkyBus, the 24-hour airport shuttle service, will continue to stop at T1 and T3.
    SkyBus runs express between Melbourne Airport and Melbourne's city centre, 24 hours a day, seven days a week. The service takes approximately 20 minutes to get from the airport to the city centre. Buses run every 10 minutes from 6am to 11pm and every 15 to 30 minutes at other times.
    For more information about SkyBus, visit skybus.com.au

  • Monday, 26. October 2015
    Melbourne Airport

    T4 pick-up and drop-off relocating to new transport hub

    The Tigerair Terminal 4 pick-up and drop-off zone will move to the new transport hub from Wednesday 28 October.

    Currently located on Service Road, south of T4, the pick-up and drop-off zone will be moved to the new multi-level transport hub across from the new T4.

    Visitors will drop-off passengers on level 1 where 36 bays have been allocated, along with two bays for vehicles carrying a person with a disability.

    On level 2, 18 bays have been marked-out for 1-minute public pick-up with an additional bay for picking up a passenger with a disability.

    In addition to the pick-up and drop-off zone, the seven level At Terminal 4 Car Park will also open next Wednesday 28 October. A total of 2,800 public car parking bays will be available across seven levels.

    The new transport hub also includes a bus interchange and taxi rank on the ground level. These will be operational from Monday 9 November.

    Construction on the transport hub started in late 2013. It will provide easier access to the new Terminal 4 for Tigerair passengers.

    *PLEASE NOTE: The existing T4 pick-up and drop-off area south of the T4 building on Service Road will close permanently from Wednesday 28 October.

    Getting to the transport hub

    From Tullamarine Freeway:

    • Exit at Mercer Drive
    • Turn right at Airport drive
    • In 650 metres, merge left onto the elevated entrance ramp
    • Proceed to the entrance on level 1

    From Sunbury:

    • Take the Airport exit
    • Proceed along Centre Rd over the Terminal drive intersection
    • Turn right into Grants Road
    • Turn right into the carpark
    • Proceed to the entrance on level 1

      Please note: to access the pick up and drop off zones from Sunbury, passengers must turn left on Apac Drive from Centre Road and then left on Airport Drive to access the transport hub ramp.

    From M80:

    • Exit at Airport Dve
    • Proceed along Airport Drive over the Apac Drive intersection
    • In 100 metres, merge left onto the elevated entrance ramp
    • Proceed to the entrance on level 1

    Please click here for further information

    Please click here for route map (attached)

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