Travel Alerts

Monday, 16 March 2020

Coronavirus Update and Travel Alerts

We are currently experiencing a high volume of customer enquiries and long call wait times. We are doing everything we can to assist you as quickly as possible. If you have booked through a travel agent please liaise with them directly. If you are not travelling in the next 48 hours, please consider contacting us at another time.

If you are travelling in the next 48 hours and wish to discuss your upcoming flight, you are welcome to contact our Customer Care team between 5am and 11pm AEST.

Tigerair Customer Contact Centre

  • 1300 174 266 (within Australia)
  • +61 7 3295 2104 (International)

Coronavirus cases onboard

The safety of our passengers and crew is always our number one priority. We understand some guests may be concerned about recent flights where a passenger has been confirmed to have coronavirus. We are working closely with the relevant health departments to notify any guest who may be considered at risk of contracting the virus. Please note, these guests will be contacted directly by the health department who will provide further information.

Please be assured that the risk of transmission in Australia remains low and if you're not contacted it means you are not considered to be at risk.

If you require further information about coronavirus, please call Coronavirus Health Information Line on 1800 020 080.

If you are experiencing flu like symptoms and are concerned about your health, please call the Healthdirect hotline on 1800 022 222.

Flexibility for Bookings

Tigerair Australia guests with new or existing bookings for travel between 15 March through to 30 June 2020 have the option to change their flight to a later date and/or to a different destination, without incurring a change fee.

Please note:

  • Guests will still be required to pay any fare difference or applicable taxes should the same booking class/fare not be available on the date they wish to rebook.
  • Maximum one change per domestic booking.

For changes to travel booked through a travel agent, please contact your travel agent directly.

Onboard Health & Safety

We are closely following all advice received from Australian medical authorities, as well as the World Health Organisation, regarding precautions that are needed to minimise risks concerned with the 2019 novel coronavirus, and are continuing to provide the latest updates to our crew.

We are ensuring our crew maintain high hygiene standards in the cabin, including practicing proper hand sanitising procedures and cough etiquette. We also have masks and hand sanitiser onboard all flights. We are regularly reviewing the information provided to us from health authorities and will update procedures as needed.

Many hand sanitisers contain flammable liquids as the antiseptic which means there are restrictions on the quantity permitted to be carried onboard.

A single item must not exceed 500ml with the total of all toiletry articles, including aerosols and perfumes, not exceeding 2 litres.

More information is available here