7 Feb 2018 Tigerair Australia has announced that it will suspend services between Brisbane-Perth and services between Brisbane-Whitsunday Coast from 1 March 2018 See all

privacy statements

Our privacy statements, along with our Privacy Policy contain everything you need to understand how we will handle your personal information.
  1. Privacy Statement - Bookings
  2. Privacy Statement for Health Information
  3. Privacy Statement for Tigermail
  4. Privacy Statement for General Enquiries

 

1. Privacy Statement -  Bookings 

Who is collecting your personal information?

Your personal information is being collected by Tiger Airways Australia Pty Ltd. Our contact details are available on our website or you can email us at privacy.au@tigerair.com.au.au.

Collection of your personal information

Your personal information was collected by:

  • You providing your details to us during your flight, holiday or experience booking.
  • You booking a flight, holiday or experience through a travel or booking agent
  • A third party making or updating a flight, holiday or experience booking on your behalf.

If we have collected health information about you as part of the booking process, our Privacy Statement for Health Information applies to that information.

Authority for collection of personal information

We are required under the Customs Act 1901, Migration Act 1958, Civil Aviation Act 1988 and the Civil Aviation Regulations 1988 to collect your contact details, passport details (where you are travelling to or from Australia) and your travel itinerary.

Why do we collect your personal information?

We collect your personal information:

  • To process and make arrangements for your flight, holiday or experience booking and any additional products or services you requested during the booking process.
  • To communicate with you before and after your flight, holiday or experience.
  • To identify and arrange benefits for you with our airline and non-airline partners.
  • To contact you by text message, email or other digital service (such as through our applications that you install on your device such as mobile or iPad) or phone with marketing material that may interest you pre and post flight.

What would happen if we did not collect your personal information?

If we cannot collect your personal information requested during the booking process, we will not be able to process your booking and may not be able to provide you with all or some of our other products and services.

Who will we disclose your personal information to?

  • We may disclose your personal information to our related companies including our airline and non-airline partners, Tigerair Travels Partners, security and law enforcement agencies, travel and booking agents and third parties who provide us with (or help us provide) products and services, including disclosure of your contact details and any health information you provided that is relevant to your booking.
  • If there is more than one person named in your booking, we may disclose your personal information to the other passenger(s).  
  • We may disclose to and/or update your arrangements on request from any person who can provide the Passenger Reference Number for your booking and confirm the full name of one or more passengers or meet other verification criteria.
  • In the event of an emergency, we may disclose your personal information to government departments and agencies and other support organisations involved in the emergency response, and to your family member(s) who contact us seeking information about your travel arrangements.

Further information about our likely uses and disclosures of personal information is contained in our Privacy Policy.

Access and correction of your personal information

Our Privacy Policy located on our website contains information about how you can access or correct your personal information.

Privacy complaints

Our Privacy Policy contains information about how you can make a privacy complaint and how we will deal with a privacy complaint. You can contact our Privacy Officer at privacy.au@tigerair.com.au.

Overseas disclosure of your personal information

We are likely to disclose your personal information to the overseas countries where our third party service providers (including customer support and technology-related services) are located. See our Privacy Policy for a full list of the countries to which we may disclose your personal information.

 Last updated November 2017

 

2. Privacy Statement for Health Information

Who is collecting your personal information?

Your health personal information is being collected by Tiger Airways Australia Pty Ltd. Our contact details are available at on our website or you can email us at privacy.au@tigerair.com.au.

Collection of your personal information

Your health information was collected by:

  • You providing your health information or requesting Special Assistance, including through a travel or booking agent.
  • A third party requesting Special Assistance or making a booking on your behalf.
  • You providing a medical clearance form (including a medical certificate).
  • You or a third party, such as your doctor or our/your insurer, providing health information in connection with a medical clearance, safety investigation, complaint or claim.

By providing your health information (whether directly to us or through a third party on your behalf) in connection with any of the above circumstances, you consent to us collecting health information from you and using and disclosing your health information for the purposes set out in this Collection Notice.

Why do we collect your personal information?

We collect your health information:

  • To establish your requirements and make any Special Assistance or other travel arrangements for you when you are travelling with us or one of our holiday or experience providers.
  • To process your medical clearance form.
  • To investigate a safety incident or accident, complaint or claim that you were involved in.

What would happen if we did not collect your personal information?

If we cannot collect your health in connection with a Special Assistance Request or a medical clearance form, we may not be able to provide you with Special Assistance and/or process your flight or experience booking. We may not be able to fully investigate a safety incident, complaint or claim if we cannot collect certain health information from you.

Who will we disclose your personal information to?

  • We may disclose your health information to our related companies, our airline partners, security and law enforcement agencies.
  • If there is more than one person named in your booking, or you are travelling with a support person, we may disclose your health information to that person(s).
  • Any other person or organisation from whom you have asked us to obtain or to disclose health and other personal information, for example, your doctor.
  • Third parties who provide us with (or help us provide) products and services. These include providers of our catering services (where your health information results in a special meal request on-board), ground handling services, technology and related support services and call centre services.
  • In the event of an emergency or other incident in which you are involved, we may disclose your health and other personal information to persons and organisations involved in the emergency/incident response, and to your family member(s) who contact us seeking information about you or the incident.

Further information about our likely uses and disclosures of personal information is contained in our Privacy Policy.

Access and correction of your personal information

Our Privacy Policy located on our website contains information about how you can access or correct your personal information.

Privacy complaints

Our Privacy Policy contains information about how you can make a privacy complaint and how we will deal with a privacy complaint. You can contact our Privacy Officer at privacy.au@tigerair.com.au.

Overseas disclosure of your personal information

We are likely to disclose your health information to the overseas countries where our third party service providers (including customer support and technology-related services) are located. See our Privacy Policy for a full list of the countries to which we may disclose your personal information.

Last updated November 2017

 

3. Privacy Statement for Tigermail

Tiger Airways Australia Pty Ltd (“Tigerair”, “we” or “us”) is collecting your personal information in order to email you with our latest flight and experiences offers and those of our partners and provide you with other promotional offers and information about us, our related entities and partners that may be of interest to you.  If we cannot collect this information from you, we will not be able to add you to our Tigermail email distribution list.  We may disclose your personal information to and/or collect your personal information from our related companies and third parties who provide us with (or help us provide) products and services. Please read our Privacy Policy located on our website (https://tigerair.com.au/legal/privacy-policy) for information about how we will handle your personal information, our likely overseas disclosures and how you can access or correct your personal information or make a privacy complaint.  You can contact our Privacy Officer at privacy.au@tigerair.com.au.

 

4. Privacy Statement for General Enquiries

When you communicate with Tiger Airways Australia Pty Ltd (“Tigerair”, “we” or “us”) through our website, Customer Contact Centre, via email, through one of our staff or contractors at an airport terminal or at our corporate premises) we may collect your personal information. We may collect your personal information (even if you do not proceed with a booking or otherwise purchase goods or services from us), in order to help us respond to your enquiry, communicate with you regarding our business, provide you with any services or products that you may have requested and help us improve our business operations. If we cannot collect personal information from you, we may not be able to respond to the enquiry or resolve the matter.  If you have consented or if otherwise permitted by law, we may also contact you by email with marketing material that may interest you if you have provided us with your email address in connection with the enquiry. We may disclose your personal information to and/or collect your personal information from our related companies and third parties who provide us with (or help us provide) products and services. Please read our Privacy Policy located on our website (https://tigerair.com.au/legal/privacy-policy) for information about how we will handle your personal information, our likely overseas disclosures and how you can access or correct your personal information or make a privacy complaint.  You can contact our Privacy Officer at privacy.au@tigerair.com.au.

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