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7 Feb 2018 Tigerair Australia has announced that it will suspend services between Brisbane-Perth and services between Brisbane-Whitsunday Coast from 1 March 2018 See all
Our priority as a business is to get you to your destination safely and on time. However, there may be occasions when your flight may be delayed or cancelled.
This Compensation Policy describes the assistance we will provide in these circumstances.
This policy will apply if:
In the event of changes to our flight schedule (including cancellations) due to Events Within Our Control, the following will apply:
In the event of changes to the schedule (including cancellations) due to Events Beyond Our Control, we will provide you with the following, one-time options:
You will not be entitled to a refund for cancellations or delays caused by Events Beyond Our Control.
Sometimes we may need to make a planned schedule change outside of 72 hours prior to departure. The different types of schedule changes and the options offered to affected passengers are outlined below.
These one-time schedule change options are available provided you notify us more than two (2) hours before a Domestic Flight or three (3) hours before an International Flight. Once an option has been chosen and utilized, any additional or subsequent changes will be subject to the applicable fees and charges at the time the change is made.
On rare occasions we may request for volunteers to move to a later flight, or may need to ask a customer to do so. If this happens to you then you will be moved to the next available service to your destination at no further cost. A credit for future travel will also be provided, with the value of any credits to be determined by Tigerair Australia (consideration will be given to your departure port and disruption time).
You will be entitled to refreshment vouchers at 2-hour intervals while you are in the airport awaiting your service.
If we’re unable to offer you an alternative flight until the next day and you are not at your home port, we will pay for hotel accommodation up to AUD$120 per person per night. For delays occurring in airports in all other countries, the equivalent of AUD$120 will be provided in local currency.
If you choose not to travel, we will provide you with a refund of the affected sector.