toby the chatbot

Toby the chatbot is available 24/7 to help you access tigerair flights, your booking or ask general questions about travelling with Tigerair.

Introducing Toby the Chatbot! He’s our official Facebook Messenger chatbot and although not a human, he has been designed to help you:

  • Search and book the best value flights
  • Retrieve existing flight confirmation emails
  • Answer questions on common topics such as baggage allowances and how to check in for your flight.



Searching for flights with Tigerair is now even easier. Open up Facebook Messenger and tell him you want to fly, or you where you want to fly to and from. He will ask you a few questions chat with you through the process. Select the flight that suits you and Toby the Chatbot will transfer you to our online booking engine to complete your booking.


If you have an existing booking, tell Toby that you want to retrieve your booking and he will provide you the link to Manage My Booking or resend your flight confirmation.


Toby the Chatbot is available 24/7 to help with general queries as well. He can source all types of information about travelling or flying with us instantaneously.

Examples of some queries:

  • What is my cabin baggage allowances?
  • What is checked baggage allowances?
  • How to check in?
  • Where does Tigerair fly?
  • What types of planes does Tigerair fly?
  • What is inflight entertainment?
  • What is web check in, what are mobile boarding passes?
  • What is Tigermail? How do I sign up? How do I unsubscribe?
  • Travelling with children, travelling whilst pregnant?


Remember he is a Chatbot and is constantly learning. If you prefer to speak to one of our human social agents, tell Toby you would like to speak to a human or use the menu options in Facebook Messenger chat. He will also offer our Customer Contact Centre as another human option for you.



keep scrolling for the wildest fares we have on offer.