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operational performance

The Tigerair Australia team work hard to continually improve our customer service, our on time performance results and so much more. Please see below a list of key statistics that transparently display our overall performance. As always, we remain committed to safe, reliable and affordable travel with friendly service.

 

Tigerair Australia remains focused on putting our customers at the core of everything we do. We know that departing and arriving on time safely is important to our customers, and we are proud of our exceptional on time performance record and would like to share it with you.

Over the twelve month periods leading up until the end of June 2017, Tigerair Australia has been Australia’s most on time low cost carrier when compared to our nearest competitor on like-for-like routes1. We have also recorded the lowest cancellation rate of Australia’s low cost carrier airlines over both periods of time1.

Tigerair Australia has been the most on-time low cost carrier over the previous two calendar years and also held the lowest cancellation rate of all major Australian domestic airlines for 2015 and 20162,3.

2017 Operational Performance
 

Month On-time Departures Cancellations
June 74.1% 2.1%
May 79.0% 1.3%
April 77.4% 1.4%
March 67.0% 2.4%
February 67.0% 1.7%
January 77.5% 1.5%

 

 

2016 Operational Performance
 

Month On-time Departures Cancellations
December 74.6% 2.3%
November 72.2% 1.4%
October 81.5% 1.1%
September 84.7% 0.4%
August 89.1% 0.1%
July 77.4% 0.5%
June 82.7% 2.1%
May 87.5% 0.5%
April 90.6% 0.1%
March 82.1% 0.9%
February 93.0% 0.7%
January 84.3% 1.0%

 

 

2015 Operational Performance
 

Month On-time Departures Cancellations
December 81.9% 1.0%
November 82.9% 1.2%
October 86.8% 0.4%
September 86.9% 0.8%
August 88.3% 1.6%
July 80.4% 1.2%

 

 

1. Tigerair stats drawn from internal Domestic Airline On Time Performance data July 2016 – June 2017 at https://s3-ap-southeast-2.amazonaws.com/media.tigerair.com.au/fytd_otd_ota_canx.pdf
2. Tigerair stats drawn from BITRE Aviation Domestic Airline On Time Performance 2015, Table 1, pg.3 at https://bitre.gov.au/publications/ongoing/files/BITRE_OTP_Report_2015.pdf
3. Tigerair stats drawn from BITRE Aviation Domestic Airline On Time Performance 2016, Table 1, pg.3 at https://bitre.gov.au/publications/ongoing/files/BITRE_OTP_Report_2016.pdf.
4. 70% of Tigerair customers indicated they were satisfied with their overall experience in the ‘Tigerair Domestic Customer Satisfaction June 2017 Survey’. Data has been collected and analysed by Colmar Brunton, a leading external Australian market research agency.