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Tigerair Australia remains focused on putting our customers at the core of everything we do. We know that departing and arriving on time safely is important to our customers, and we are proud of our exceptional on time performance record and would like to share it with you.
Our efforts have been highlighted in recent times through a concerted effort in the area of customer satisfaction, including significantly enhanced punctuality performance and the introduction of a number of customer facing initiatives announced over the past 18 months as part of our continued transformation programme. In 2015, Tigerair had the best on time performance of the major domestic low cost carriers (84.6% for the calendar year for departures1). Last year, Tigerair also recorded the lowest cancellation rate of all major domestic airlines (0.9% for 20151) and was three times less likely to cancel than our key competitor on like for like routes.
All of our statistics for the below are drawn from the BITRE Airline On Time Performance Monthly Reports2.
1 Tigerair stats drawn from BITRE Aviation Domestic Airline On Time Performance 2015, Table 1, pg.3 at https://bitre.gov.au/publications/ongoing/files/BITRE_OTP_Report_2015.pdf.
2 Tigerair stats drawn from BITRE Airline On Time Performance Monthly Reports at https://bitre.gov.au/publications/ongoing/airline_on_time_monthly.aspx
4 76% of Tigerair customers indicated they were satisfied with their overall experience in the ‘Tigerair Domestic Customer Satisfaction April 2016 Survey’. Data has been collected and analysed by Colmar Brunton, a leading external Australian market research agency.