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Tigerair Australia remains focused on putting our customers at the core of everything we do. We know that departing and arriving on time safely is important to our customers, and we are proud of our exceptional on time performance record and would like to share it with you.
Over the twelve month periods leading up until the end of June 2017, Tigerair Australia has been Australia’s most on time low cost carrier when compared to our nearest competitor on like-for-like routes1. We have also recorded the lowest cancellation rate of Australia’s low cost carrier airlines over both periods of time1.
Tigerair Australia has been the most on-time low cost carrier over the previous two calendar years and also held the lowest cancellation rate of all major Australian domestic airlines for 2015 and 20162,3.
1. Tigerair stats drawn from internal Domestic Airline On Time Performance data July 2016 – June 2017 at https://s3-ap-southeast-2.amazonaws.com/media.tigerair.com.au/fytd_otd_ota_canx.pdf
2. Tigerair stats drawn from BITRE Aviation Domestic Airline On Time Performance 2015, Table 1, pg.3 at https://bitre.gov.au/publications/ongoing/files/BITRE_OTP_Report_2015.pdf
3. Tigerair stats drawn from BITRE Aviation Domestic Airline On Time Performance 2016, Table 1, pg.3 at https://bitre.gov.au/publications/ongoing/files/BITRE_OTP_Report_2016.pdf.
4. 70% of Tigerair customers indicated they were satisfied with their overall experience in the ‘Tigerair Domestic Customer Satisfaction June 2017 Survey’. Data has been collected and analysed by Colmar Brunton, a leading external Australian market research agency.