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baggage

In order to keep our fares low, tigerair has a few rules around cabin baggage allowance & check-in luggage fees. Check what you can bring with you on the flight.

cabin baggage

We allow you to bring one main item and one small item as cabin baggage when you travel within the weight and dimension limits below.

Main item must not exceed the below dimensions.

Height – 54cm
Width – 38cm
Depth – 23cm

The secondary small item that can be taken on board may be one of the following:

  • Handbag/purse
  • Coat
  • Book
  • Tablet or similar size device
  • Umbrella

Weight allowances

Passengers may bring two pieces of cabin baggage with a total combined weight of 7kgs.

Any cabin baggage that does not meet the above requirements will need to be checked in accordingly and airport baggage charges will apply.

tigerair australia
domestic
airport short
flights under 1 hour 45 minutes
long
flights over 1 hour 45 minutes
15 kg $75.00 $90.00
Excess baggage per kg $20.00 $25.00
tigerair australia
international short haul
airport international short haul
between australia and south east asia
15 kg $100.00
Excess baggage per kg $30.00

cabin+

Need to take a bit more luggage and want to be straight out of the airport to start your holiday?Just add Cabin+ to your flight and boost your carry-on allowance to 12kg.

Cabin+ is available for selection during your booking process via our on-line booking engine, our mobile application or our customer contact centre.

 

 

The below cabin baggage restrictions will still apply when travelling with Cabin+

Main item must not exceed the below dimensions:

Height – 54cm
Width – 38cm
Depth – 23cm

The secondary small item that can be taken on board may be one of the following:

  • Handbag/purse
  • Coat
  • Book
  • Tablet or similar size device
  • Umbrella

check-in baggage

To offer lower prices and more choice, both Light Fares and Express Fares do not include check-in baggage. At the time of making your booking you will have the choice to add check-in baggage for each customer on the booking. Check-in baggage can be selected per customer per flight and different weight allowances are available. All pricing will be presented to you when making your selection.

Customers who do not select check-in baggage during the booking process can add Check-in baggage to their booking prior to travel via Manage My Booking or via our Customer Contact Centre. Manage My Booking allows customers to add Check-in Baggage and also increase their Check-in Baggage allowance prior to your flight. 

Save more by purchasing your baggage requirements at time of booking rather than at the airport. Please note the weight of your baggage will be checked at the airport. Please keep within the allowances to avoid additional fees.  

Tigerair does not accept responsibility for unsuitably packed, perishable, damaged or fragile luggage or for minor damage to the exterior of luggage (e.g. scratches, stains, soiling, dents) resulting from normal wear and tear or for water damage to non water-resistant luggage or damage to external fixtures such as handles, wheels, zippers or locks.

Please note that any single piece of luggage should not weigh more than 30kg.

personal medication

Tigerair Australia recommends that all customers include personal medication that may be required during the flight in the baggage they carry on board.

Customers with prescription medicine are advised to bring along supporting documentation (e.g. ID cards, letters from doctors) as verification.

Customers who need to administer medication by injection during the flight (e.g. diabetics) are permitted to carry syringes in the cabin. Customers will be asked to produce appropriate medical evidence (such as a doctor's letter) when they check-in and at security screening points. Medical documentation from your doctor should be kept with you at all times.

For those passengers travelling internationally, Tigerair will accept an internationally recognised diabetes identification card or wrist tag, or a prescription (the name of the patient, the name of the medication or supply, and contact information for the medical practitioner must be included in the prescription).

These items may be subjected to security checks.

sporting equipment

sports equipment as carry-on baggage

sports equipment can be carried as carry-on baggage as long as it meets the following requirements:

  • Does not exceed dimensions of 105cm x 38cm x 23cm
  • Does not weigh more than 7kg (or 12kg if cabin+ has been purchased).
  • Does not have any sharp edges for safety reasons
  • Anything that can be used as a weapon cannot be taken as carry on ie: golf club, cricket bat, hockey stick

Sports equipment that exceeds these requirements has to be checked–in as long as it meets the following requirements.

sports equipment as check-in baggage

sports equipment as check-in baggage

sports equipment can be part of your check-in baggage allowance as long as it meets the following requirements:

  • Does not exceed dimensions of 190cm x 60cm x 80cm
  • Does not weigh more than 30kg

Kindly note that excess baggage fees per kg will be charged at prevailing airport rates if your sports equipment exceed the baggage allowance you have purchased.

The following sports equipment can be accepted for check-in: 

Golf Clubs. Golf equipment, comprising of golf club, balls, umbrella and shoes, should be packed in a protective case. 

Bicycles. The bicycle must be contained in a protective box or bag. Foldable bikes do not need to travel in a bike pack. Only one (1) bicycle per box can be checked in per guest. Please ensure tyres are deflated, handle bars must be parallel with the frame, pedals must be detached or aligned with the frame, gears must be wrapped with protective layer.

Fishing equipment. Rods and reels have to be packed in a hard case. Fishing boots, tackle box and landing nets can be packed in a protective bag.

Scuba / Diving equipment. One (1) set of scuba gear is accepted per passenger. Please ensure cylinders must be emptied (pressure gauge must read zero), tank valve must be opened, spear guns and harpoons must be unloaded and packed separately with protective material, diving lamps require prior approval. You are strongly advised to check with the manufacturers beforehand. If they are approved for carriage, the bulb or fuse must be removed and packed separately from the power source

Surfboards, snowboards and skis. All boards must be packed in a protective bag. If possible, the fins should be removed and packed properly to prevent damage to the boards. Surfboards, including the surfboard bag, must not exceed 1.9m in length for domestic travel and 3.0 m in length for international travel.

Due to handling complexities and large sizes, some sporting equipment may not be able to go through the baggage handling systems or fit in the aircraft hold. As such, we are unable to accept the following for carriage:

  • Kayak
  • Canoe / Oars
  • Javelins
  • Pole vaults
  • Hang gliders
  • Windsurf boards

You can add check-in baggage to your booking at least two (2) hours before departure for domestic and three (3) hours before departure for international via Manage my Booking or the customer contact centre.

We do weigh bags and cross reference them according to your allowance at the airport. Please know what you're taking and book it in advance to avoid additional fees at the airport.

musical instruments

Large musical instruments such as harps, cellos, double bass and guitars in hard cases, cannot be carried in the cabin of an aircraft and must be checked into the hold. Instruments to be carried as cabin baggage must not exceed the dimensions of 30 × 117 × 38 cm. Instruments within this category include; bugle, flute, clarinet, piccolo, trumpet, violin, viola and guitars in soft or hard cases, and will form part of the free cabin allowance. Any instrument exceeding the above dimensions must be checked into the hold.

perishables

Perishables such as fresh or frozen meat and/or seafood are unable to be carried on Tigerair Australia.

carriage of live animals

The carriage of live animals, including pets, insects, reptiles or any other form of livestock, both in the aircraft hold and cabin is strictly forbidden under any circumstances.

Service Dogs and Assistance Dogs are accepted for travel on domestic flights within australia. Please see our Special Assistance page for further information on travelling with Service Dogs and Assistance Dogs

carriage of human remains

Tigerair does not carry human remains. The carriage of ashes is permitted. Customers must ensure that they are securely packaged in a suitable container. Ashes should be carried as cabin baggage, and all relevant handling agents must be advised.

prohibited items

Passengers are not permitted to carry the following articles into the airport security restricted area and the cabin of the aircraft but may be contained within checked baggage if local regulations allow for their importation:

pointed/edged weapons & sharp objects

Pointed or bladed articles capable of causing injury, including: axes & hatches, arrows and darts, crampons (grappling iron, hooked bar of iron, or plate with iron spikes used in mountaineering), harpoons & spears, ice axes & ice picks, ice skates, lockable or flick knives with blades of any length, knives, including ceremonial, religious and hunting knives, made of metal or any other material strong enough to be used as a potential weapon, meat cleavers, machetes, open razors and blades (excluding safety or disposable razors with blades enclosed in cartridge), sabres, swords and swordsticks, scalpels, scissors with blades of any length, ski and walking/hiking poles, throwing stars, tradesman's tools that have the potential to be used as a pointed or edged weapon, e.g. drills and drill bits, box cutters, utility knives, all saws, screwdrivers, crowbars, hammers, pliers, wrenches/spanners, blow torches.

blunt instruments

Any blunt instrument capable of causing injury, including tennis rackets, baseball and softball bats, clubs or batons - rigid or flexible - e.g. billy clubs, blackjacks (truncheon of leather covered lead with flexible shaft), night sticks & batons, cricket bats, golf clubs, hockey and hurling sticks, lacrosse sticks, kayak and canoe paddles, skateboards, billiard, snooker and pool cues, fishing rods, martial arts equipment, e.g. knuckle dusters, clubs, coshes, rice flails, nun-chucks, kubatons, kubasaunts.

guns, firearms and weapons

Tigerair does not permit the carriage of firearms and/or ammunition in either carry-on or checked baggage or on ones person.

This includes any object capable, or appearing capable, of discharging a projectile or causing injury, including: All firearms (pistols, revolvers, rifles, shotguns, etc.) Replica and imitation firearms, Component parts of firearms (excluding telescopic sighting devices & sights), air pistols, rifles and pellet guns. Signal flare pistols, Starter pistols, Toy guns of all types, ball bearing guns, industrial bolt and nail guns, cross bows, catapults, harpoons and spear guns, Animal humane killers, stun or shocking devices, e.g. cattle prods, ballistic conducted energy weapons (laser), lighters shaped like a firearm.

explosives and flammable substances

Any explosive or highly combustible substance which poses a risk to the health of passengers and crew or the security/safety of aircraft or property, including: ammunition, blasting caps, detonators & fuses, explosives and explosive devices, replica or imitation explosive material or devices, mines & other explosive military store, grenades of all types. gas & gas containers, e.g. butane, propane, acetylene, oxygen - in large volume, fireworks, flares in any form and other pyrotechnics (including party poppers and toy caps), non-safety matches, smoke generating canisters or cartridges, flammable liquid fuel, e.g. petrol/gasoline, diesel, lighter fluid, alcohol, ethanol, aerosol spray paint, turpentine & paint thinner, alcoholic beverages exceeding 70% by volume (140% proof).

chemical and toxic substances

Any chemical or toxic substances which pose a risk to the health of passengers and crew or the security/ safety of aircraft or property, including: acids and alkalis, e.g. spillable "wet" batteries, corrosive or bleaching substances - e.g. mercury, chlorine, disabling or incapacitating sprays - e.g. mace, pepper spray, tear gas, radioactive material - e.g. medicinal or commercial isotopes, poisons, infectious or biological hazardous material - e.g. infected blood, bacteria and viruses, material capable of spontaneous ignition or combustion, fire extinguishers (excepting as authorised by fire protocols and as aircraft emergency equipment).

dry ice

Tigerair does not permit the carriage of dry ice in either carry-on or checked baggage or on the person.

inflatable items

All inflatable items must be deflated before they are permitted as carry-on baggage. If required to be inflated, they must form part of checked in baggage including beach balls etc.

small vehicle powered by lithium batteries

Lithium battery operated small recreational vehicles such as self balancing boards, hoverboards, aero wheels are not permitted as checked-in or carry-on baggage on Tigerair.

liquids, aerosols and gels (international travel only)

Customers are permitted to carry liquids, aerosols, and/or gels (with caps) in containers with a maximum capacity of 100ml each. All containers must fit comfortably inside a single 1 litre transparent, completely sealed, re-sealable plastic bag. This bag must be presented separately at the security screening point.

Customers may take items purchased at the airport after the security screening point on-board. All guests transiting through australia are advised to purchase Duty Free goods after the transit screening point.

All customers passing through an international security screening point may be subject to random frisk searches at any time.

delayed and damage baggage

We make every effort to safely deliver your bags to the relevant destination airport safely and on time. In the unlikely event your baggage is lost or damaged, please report this to a member of the Tigerair ground services team prior to leaving the airport.

We recommend all customers to have Travel Insurance to cover the value of your baggage items.

australian domestic flights

If you should need to make a claim for damaged baggage, this must be done in writing within 3 days of your arrival. If your claim relates to the delay of checked baggage, you must notify us in writing within 21 days of arrival. All claims for damaged or delayed baggage are to be addressed to:

      Tigerair Baggage Claims
      Charles Taylor Aviation
      PO Box 906, Terrigal
      New South Wales 2260
      Australia
      Fax: 1800 243 473
      Email:tigerclaims@ctplc.com

Passengers are advised not to check-in items of importance or high value such as jewellery, medicines, documents and other valuables.
For more information, please refer to the Conditions of carriage.

delayed / damaged baggage

Tigerair Australia makes every effort to safely deliver your bags to the relevant destination airport on time. In the event however, that this is not the case, you should report the delayed or damaged baggage to a member of the Tigerair Australia ground services team prior to leaving the airport. Baggage claims cannot be dealt with after you have left the airport, so please provide details of your baggage and you will be offered assistance.

Tigerair Australia strongly recommends all passengers to have Personal Travel Insurance to cover the value of their baggage items since the liability of Tigerair Australia for such losses is limited by International Treaties where applicable (Please see the Air Carrier Liability for Passengers and the Baggage section below). To the extent permitted by law, Tigerair Australia does not accept liability for fragile, valuable, perishable articles or baggage, which are packed in damaged or unsuitable containers or for damage to external fixtures such as handles and wheels etc. 

If your baggage is delayed, Tigerair Australia will arrange for it to be delivered to the destination airport, within a reasonable period of time taking into account all relevant circumstances that exist at the time of travel.

You are responsible for any personal belongings you bring on board our aircraft or into airport terminal building.

We make sure that if an item was left on one of our flights, our staff place it as lost property at the airport it was located at. To help you locate your lost property, we have provided you with a list of airport contacts below. Please be advised that if an item remains unclaimed for more than 30 days, it is donated to a charity organisation.

Please refer to the conditions of carriage for further information.

Adelaide
ttadl.ops@aerocare.com.au

Brisbane
ttbne.ops@aerocare.com.au

Cairns
ttcns.ops@aerocare.com.au

Coffs Harbour
ttcfs.ops@aerocare.com.au

Gold Coast
ttool.ops@aerocare.com.au

Hobart
tthba.ops@aerocare.com.au

Melbourne
ttmel.baggage@aerocare.com.au

Darwin
drwmgt@aerocare.com.au

Perth
ttper.ops@aerocare.com.au

Sydney
ttsyd.ops@aerocare.com.au

Proserpine
ttppp.ops@aerocare.com.au

 

australian domestic flights

If you should need to make a claim for damaged baggage, this must be done in writing within 3 days of your arrival. If your claim relates to the delay of checked baggage, you must notify us in writing within 21 days of arrival. All claims for damaged or delayed baggage are to be addressed to:

Tigerair Baggage Claims
Charles Taylor Aviation
PO Box 906, Terrigal
New South Wales 2260
Australia
Fax: 1800 243 473
Email: tigerclaims@ctplc.com

Every such notification must be in writing and posted or delivered to us within the above periods.
Please also notify your Travel Insurance Company before contacting Tigerair Australia.
Please include the 'Property Irregularity Report' that will have been provided to you at the airport when you made the baggage report. Passengers should retain any damaged items until the claim has been finalised by either by the airline or the insurance company as well as all baggage receipts relating to the claim.

We aim to process all claims for damaged baggage within 28 working days. Tigerair Australia will continue to search for lost baggage for a period of 21 days from the date of reporting, after which time the bag will be deemed lost. As a result all claims for lost baggage will be processed within 28 working days.

Passengers are advised not to check-in items of importance or high value such as jewellery, medicines, documents and other valuables.

To the extent permitted by law Tigerair Australia does not take responsibility for any item lost or damaged on board the aircraft or within the airport terminal buildings. Any items found on board a Tigerair flight will be forwarded to the lost and found offices at the destination airport.

For more information, please refer to the Conditions of carriage.

 

    batteries

    Domestic and International

    Batteries pose a unique hazard during air transport and are capable of causing a fire if not transported correctly. We want to assist you to avoid carrying any batteries that are prohibited at law. Please read the information on this page and also the Safe Pack website for more information about batteries and hazardous materials.

    Whether a battery can be carried or not depends on its type, configuration, the quantity and certain conditions:

    • In equipment – Securely installed in the device and the device is protected against inadvertent activation – e.g. An On/Off switch that is suitably protected and cannot be accidentally turned on.
    • Spare or loose batteries - Are those batteries not installed in the device, carried separately or items such as power banks/packs designed to power or back-up another device. Spare batteries must be in carry-on baggage only and must be protected against short circuit by, placing in its original retail packaging, placing each battery in a separate plastic bag or protective pouch or insulating terminals by taping over exposed terminals.
    • All lithium batteries must be of a type that meets the requirements of the UN Manual of Tests and Criteria, Part III, subsection 38.3. Documentation verifying this may be required.

     

    Watch this CASA safety video to learn more about travelling with batteries.

    This is intended as informal guidance material only.

     

    batteries in your baggage
    Type Examples Quantities Permitted Cabin Baggage Checked In

    Dry Batteries

    - AAA, AA, C, D, 9-volt,
    - Nickel Metal Hydride (NiMH), Nickel Cadmium (NiCad)
     

    In equipment
    Limited to carrying a reasonable amount needed for personal use only.

    YES

    YES
    Recommended in carry-on

    Spares
    Limited to carrying a reasonable amount needed for personal use only.

    YES NO

    Lithium – ion
    (polymer)
    100Wh or less

    Batteries for mobile phones, hand held devices, laptops, tablets, small power tools, video cameras, small toys

    In equipment
    Limited to carrying a reasonable amount needed for personal use only.

    YES YES
    Recommended in carry-on

    Spares
    Limited to carrying a reasonable amount needed for personal use only.

    YES NO

    Lithium – ion
    (polymer)
    101Wh - 160Wh

    Batteries for large camera equipment, garden tools, large drones.

    In equipment
    Limited to carrying a reasonable amount needed for personal use only.

    YES YES
    Recommended in carry-on

    Spares
    Limited to carrying a reasonable amount needed for personal use only.

    YES NO

    Lithium – ion
    (polymer) over

    160Wh and
    Lithium metal
    over 8g

    Electric bikes, Segway’s, recreational vehicles and battery packs

    NOT PERMITTED

    Electric Wheelchair/Mobility device exemptions apply

    Lithium metal.
    2g or less of
    lithium metal
    content

    Non-rechargeable batteries for watches, cameras, small toys

    In equipment
    Limited to carrying a reasonable amount needed for personal use only.

    YES

    YES
    Recommended in carry-on

    Spares
    Limited to carrying a reasonable amount needed for personal use only.

    YES NO

    Lithium metal.
    2g or less of
    lithium metal
    content

    Medical Devices only

    Not permitted to, from and within the USA

    In equipment
    Limited to carrying a reasonable amount needed for personal use only.

    YES YES
    Recommended in carry-on

    Spares
    Only two (2) spare batteries

    YES NO

    Non-spillable
    batteries

     

    160Wh and

    12v or less and
    1000WH or less

    Electric
    wheelchair and
    mobility device
    exemptions
    apply

    Sealed Lead Acid (SLA), Gel Type and Absorbed Glass Mat (AGM)

    Camera lighting, children's toy vehicles, uninterrupted power sources for computer back-up

    In equipment
    Limited to carrying a reasonable amount needed for personal use only.

    YES YES
    Recommended in carry-on

    Spares
    Only two (2) spare batteries

    YES NO

     

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