Fare Conditions

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law. Please refer to our consumer guarantees page for more information.

Fare flexibility

Flight changes: Flight dates, times, routes may be changed by a customer up to two (2) hours before a domestic flight departure time, subject to payment of a change fee and any applicable fare difference. If the price of your new fare is lower, subject to the Australian Consumer Law, you will not be entitled to a refund. If the price of your new travel extras is lower, you will not be entitled to a refund and this may not be used towards other products or services.

Name changes: Name changes are permitted subject to payment of a change fee per flight plus any applicable fare difference. If the price of your new fare is lower, you will not be entitled to a refund. Name changes are only available via the Tigerair Australia Customer Contact Centre (subject to centre opening hours) at least two (2) hours before a domestic flight departure time.

Cancellations: other than as expressly provided for in these fare conditions and under the Australian Consumer Law, fares, charges and travel extras are non-refundable.

No show: Passengers who do not arrive for their flight before the stipulated check in time may not be permitted to board the aircraft and the purchased fare will be forfeited.

Ticket issue: open-dated or open-ended tickets are not permitted. Tickets are valid for 1 (one) year from the date of issue of the ticket.

Australian Consumer Law: you may be entitled to a refund for your fare or other product or service in certain circumstances in accordance with the Australian Consumer Law.

Fares, taxes and charges

Fare price: fares quoted are per person per one-way journey. All fares are subject to change until payment is made in full and all seats are subject to availability. Fares, taxes and charges may fluctuate based on prevailing currency exchange rates.

Fares for children: Children between (2) and (12) years of age pay 100% of the adult base fare. Infants under two (2) years of age at the time of travel that do not occupy an aircraft seat are charged an infant fee as set out on our fees and charges page. Baggage allowance and payment of taxes & charges are not applicable. Only one infant per adult over 15 years of age will be permitted to travel.

Taxes: This is the portion of the total airfare above the base fare that is payable by each passenger. It is calculated by reference to the applicable government taxes and airport charges that are payable by Tigerair Australia in respect of passengers being carried on a particular route together with any administrative or other fees imposed by the airline.

Government Tax - This is a governmental departure or arrival tax which is collected by the airline and payable to the relevant governmental authorities. These taxes vary from country to country and in some cases are collected locally on departure and not by the airline. Should a passenger decide they no longer wish to travel or Tigerair is not able to provide you with the service, they are entitled to apply for a refund of the Government Passenger Services Tax and other government taxes paid. However, other than where a passenger is entitled to a refund under the Australian Consumer Law, Tigerair will apply an AUD $50.00 administration fee per passenger per sector to cover the cost of processing and bank charges for each tax refund request.

Other fare conditions

Standby and waitlist: Tigerair does not operate a standby or waitlist policy. All reservations must be confirmed at least two (2) hours before a domestic flight prior to the scheduled departure time.

Connections: Tigerair Australia does not sell or offer connecting flights. All of our flights are sold as point to point. If you have made two bookings with checked baggage and you will be connecting, please ensure you collect your baggage after your first flight and then check in for your second flight. If you do not have check-in baggage,you may check-in online or at each point of departure at the airport.

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