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group bookings

Booking plane tickets for 10 or more people? Let a tigerair Travel Advisor sort it for you with one flight price for all passengers and a low 25% deposit.

If you've got 10 or more people to book for, let a Tigerair Travel Advisor sort it for you. Here's just some of the good stuff our group booking service offers:

Make a group booking with a Tigerair Travel Advisor


make a group booking now

 

For more information, or to make a group booking email a Tigerair Travel Advisor at augroups@tigerair.com.au

general

Group travel is subject to the Tigerair terms and conditions of carriage.

A "Group" is defined as 10 or more passengers who are travelling together on the same flight with the same flight confirmation.

A "Conference Group" is defined as 10 or more passengers travelling together from the same departure port or 20 Passengers departing from different ports to the same destination for the same Purpose. The purpose will be to attend a meeting, incentive, conference or other event for business purposes. This excludes events where the Passenger is responsible for their own travel costs.

Group quotes, reservations, booking and enquiries are to be sent through to the Tigerair Australia Group Desk at – augroups@tigerair.com.au

The Tigerair Australia groups department is open Monday to Friday (excluding public holidays) from 0900 to 1700 AEST.

airfare

Tigerair domestic fares are quoted in Australian dollars on a one-way basis, including GST and other charges unless specified.

Children are charged the same fares as adults, Infant charges (those below 2 years of age on date of travel) are charged at AUD30.00 per infant per flight.

To the extent permitted by law, all bookings are strictly non-refundable.

baggage

All fares quoted for Group travel exclude checked baggage however checked baggage may be added for an additional fee.

It is recommended to advise your Tigerair Travel Advisor of your baggage requirements when making a group booking request.

Checked baggage allowance applying to each group member is in accordance with Tigerair Terms & Conditions of carriage.

Luggage Upsize options are available for all group bookings.

Prior notification is required if a Group has a large amount of excess baggage, or bulky or oversized baggage. Failure to do so may result in the baggage not being uplifted on the same flight as the Group.

Checked baggage may be combined for passengers on the same booking reference.

Each Group member is entitled to 2 pieces of carry-on luggage, provided that each piece does not exceed the dimensions of 54 x 38 x 23cm and not exceed a combined weight of 7kg (or 12kg if cabin+ has been purchased) per passenger.

Any baggage over 7kg (or 12kg if cabin+ has been purchased) will have to be carried in the hold of the aircraft and forms part of the total checked baggage allowance and will be charged accordingly.

Baggage that has not been pre-purchased will be accepted for travel on a space available basis and is charged at the following rates:

The weight of any piece of baggage must not exceed 30kgs.

Checked baggage fees may be subject to change and are not confirmed until deposit has been paid.

Please refer to Tigerair full terms and conditions for detailed information regarding prohibited items.

interline baggage

Tigerair does not interline baggage to other carriers.

additional extras

Snacks and refreshments are available for purchase on board.

Pre-paid meals can be purchased, however there are limited number available for pre-payment.

Tigerair strongly recommends that all passengers have adequate personal travel insurance to cover all aspects of their journey with us. Travel Insurance can be added to a quote or booking at any time prior to the flight.

If groups wish to pre-assign seating, there are fees involved.

travel insurance

Tigerair strongly recommends that all passengers purchase adequate personal travel insurance to cover all aspects of your journey with us.  Travel Insurance can be added to a quote or booking at any time prior to the flight.

deposit conditions

Deposits for cancelled seats cannot be transferred to the final balance and, to the extent permitted by law, are non-refundable.

quotations

Where possible the Group Sales Department will provide a quote within 2 business days.

All quotes are subject to seat availability at time of booking. Prices are in Australian dollars and correct as of time of quoting and, between the time of quoting and time of booking, may fluctuate due to changes in charges and taxes.

Once the quote is accepted by reply email we will place your booking on hold for one of the below time periods to allow for deposit payment:

Deposit deadline is 5pm AEST and is 25% of the quote. To the extent permitted by law, this deposit is non-refundable and non-transferable.

  • Final payment is due as follows:
  • Travel  more than one month away – 1 month prior to travel
  • Travel  less than one month away – 3 business days from confirmation
  • Travel less than one  week away – full payment at time of booking
  • If final payment is not received by the above applicable due date the booking will be cancelled and deposit forfeited.

If final payment is not received by the above applicable due date the booking will be cancelled and deposit forfeited.

reservations and bookings

Group reservations can only be made through the Tigerair Groups Department. 'Group Organiser' means the person representing the Group who makes the booking and pays on behalf of the Group.

The Group Organiser agrees to take responsibility for the following:

  1. Making all payments on behalf of the Group.
  2. Checking the Group Booking details for accuracy and notifying Tigerair Australia of any errors or omissions within 24 hours of receiving the booking confirmation from Tigerair Australia.
  3. Making changes and cancellations for the Group.
  4. Notifying Tigerair Australia of any Special Service Needs at the time of booking including Passengers less than 12 years of age.
  5. Providing each Passenger with and/or giving them notice of:
    1. The flight confirmation
    2. Conditions of Carriage
    3. Privacy Policy
    4. Flight numbers, departure and arrival times
    5. Check-in and security procedures
    6. Baggage allowances.

On completion of a Group Booking (that is, when full payment has been received and Group members' names have been entered) a copy of the Group Booking will be emailed to the Group Organiser/Travel Agent.

To the extent permitted by law, after full payment, all cancellations are strictly non-refundable.

payment

Preferred method of payment is via one of the following methods:

name lists

The full name list of the Group's members should be submitted to Tigerair no later than 14 days prior to departure. Passenger names can be amended with no charge up until 14 days prior to departure.

amendments

cancellation fees

To the extent permitted by law, no refunds of deposits and/or full paid bookings will be paid in respect of cancellations including but not limited to medical circumstances. 

tax invoices

The Tigerair printed flight confirmation can be retained as a tax invoice.

check in

onward connections

Tigerair is a point to point low fare carrier, whose focus is to provide low cost air fares and on time services. For these reasons we do not facilitate the transfer of passengers or baggage to other carriers or services. Factors which may affect our scheduled services include delays and disruptions caused by inclement weather, air traffic delays, strikes, technical requirements, late aircraft, etc. All passengers planning to make onward connections are advised to allow sufficient time, and to consider the above factors when planning onward connections. Tigerair accepts no responsibility for any loss or expense caused by a misconnection.

tigerair terms & conditions of carriage

These conditions can be obtained from our website here.

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