Travel Extras

Tigerair have got some great travel extras to help you organise your perfect holiday, such as check-in luggage, queue jump, tigerbites menu and seat selections.

  • Cabin +

    All Light Fares and Express Fares include 7kg of carry-on baggage. Purchase Cabin+ to increase your carry-on allowance to 12kg if you think you'll need more but don't want to wait to check-in a bag.

    Save more by purchasing your baggage requirements at time of booking rather than at the airport.

    • cabin+ will be least expensive when purchased at the time of booking.
    • cabin+ will be more expensive when purchased through Manage My Booking, our Customer Contact Centre or Web Check-in.
    • cabin+ will be most expensive when purchased at the Airport.

    Please note the weight of your baggage will be checked at the airport. Please keep within the allowances to avoid additional fees.

    You can do this for a fee during the booking process, via manage my booking, during web check-in, or by contacting our customer contact centre.

  • Check-in baggage

    Neither light fares nor express fares include checked baggage.

    Prices will differ dependent on when you choose to purchase baggage in the booking process. To avoid higher fees and save more, it is advised you purchase baggage at the time of booking rather than through Manage My Booking, our Customer Contact Centre, Web Check-in or at the Airport.

    • baggage will be least expensive when purchased at the time of booking.
    • baggage will be more expensive when purchased through Manage My Booking, our Customer Contact Centre or Web Check-in. cabin+ can be added up until 2 hours before departure for domestic flights.
    • baggage will be most expensive when purchased at the Airport.

    Please note the weight of your baggage will be checked at the airport. Please keep within the allowances to avoid additional fees.

    At the time of making your booking you will have the choice to add check-in baggage for each customer in the booking. Check-in baggage can be selected per customer per flight and different weight allowances are available. All pricing will be presented to you when making your selection.

    Customers who do not select Check-in baggage during the booking process can add Check-in baggage to their booking prior to travel via manage my booking, during web check-in, or by contacting our customer contact centre at a higher rate.

  • Sports equipment

    Sports equipment can be carried as check-in baggage, subject to a sports equipment fee, which is levied in addition to standard checked baggage fees.

    It is not a prerequisite to have purchased checked baggage to be able to purchase sports equipment; they can be purchased independently. However, restrictions apply as to what can/cannot be carried for both standard checked baggage and sports equipment. You can do this for a fee during the booking process, via manage my booking, during web check-in, or by contacting our customer contact centre

    More information can be found here.

  • Queue jump

    Queue Jump allows you to skip the line at the gate and be one of the first to board. You can do this for a fee during the booking process, via manage my booking, during web check-in, or by contacting our customer contact centre

  • Tigerbites menu

    The Tigerbites menu is currently getting a revamp, unfortunately pre-ordering meals is currently unavailable. We apologise for the inconvenience and thank you for understanding.

  • Seat selection

    Do you love staring out the window during takeoff and watching buildings become tiny while you soar into the clouds? Or maybe you're more of an aisle person, so you can stretch your legs out easily and do some power walking up the aisle to get the blood flowing. Whatever your style, we provide you the option of assigning your seat with Seat Selection. You can do this for a fee during the booking process, via manage my booking, during web check-in, or by contacting our customer contact centre.

    Alternatively, we will assign your seat shortly before you fly, and whilst we do our best we can't guarantee your party will be seated together. Please see here for more information on the different seating options available.

  • Fly carbon neutral

    We're pleased to offer you the chance to reduce your carbon footprint, by offsetting your share of carbon emissions when flying. We guarantee that 100 per cent of your contribution goes to sustainable offset programs, certified by the Australian Government.

    ‘Fly Carbon Neutral' can be added either during booking on the Travel Extras page or afterwards via Manage My Booking, you'll have the option to select ‘Fly Carbon Neutral'. By selecting this option, you will be supporting the South East Arnhem Land Fire Abatement (SEALFA) project in Northern Australia, which uses strategic fire management activities to reduce the fire-generated emissions of greenhouse gas.

    The area SEALFA operate in (called SEAL IPA), is managed by the Northern Land Council (NLC) which also manages the Numbulwar Numburindi and Yugul Mangi Rangers. These two Indigenous ranger groups, consisting of Traditional custodians and their families, annually implement a coordinated program of strategic early dry season burning throughout the project area.

    You can do this for a fee during the booking process, via manage my booking or during web check-in,

  • Move me

    If you're an early bird, or a late bird, then add MoveMe to your flight booking for a small fee (when purchased or added to an existing booking more than 72 hours prior to the flight departure)

    If you arrive at the airport too early then jump on an earlier service; or if you arrive after the check-in time has closed but arrive no later than 15 minutes after the flights scheduled departure time, then you will be moved to the next available service. If you choose to move to an earlier or later flight, and then fail to travel on the new flight, your booking will then be forfeited and you will not be entitled to a refund of your flight booking or the MoveMe fee.

    MoveMe is only available for purchase from selected destinations and departure ports and is only valid for use once on the day of travel. You can do this for a fee during the booking process, via manage my booking, or by contacting our customer contact centre

    MoveMe terms and conditions
    • Price displayed for MoveMe product is per passenger, per flight and non-refundable except as provided under Australian Consumer Law.
    • MoveMe can only be used to transfer once for the flight sector it was purchased for.
    • MoveMe is only available for purchase from selected destinations and departure ports.
    • MoveMe is only available for purchase 72 hours prior to the flight departure.
    • MoveMe does not guarantee you a transfer to your preferred flight. Transfers to your preferred flight will be subject to operational factors and seat availability. However, if you have pre-purchased seating, and the seat type is not available, Tigerair will refund the cost of the pre-purchased seating
    • If you have purchased MoveMe on the first flight of the day you will not be able to move to an earlier service.
    • If you have purchased MoveMe on the last flight of the day you will not be able to move to a later service.
    • MoveMe only allows you to move to another flight on the day of your scheduled flights departure.
    • MoveMe can only be used at the checkin counter at the airport of departure on the date of departure. Flight transfers cannot be made online or via the Call Centre. If you wish to change your flight in advance of arriving at the Airport the standard change fees apply.
    • If you wish to move to a earlier flight check in must still be open for the earlier flight and sufficient seats must be available. Our flights close for check-in strictly 45 minutes prior to departure and can not be reopened.
    • To use MoveMe on a later flight you must approach the check in counter no later than 15 minutes after your scheduled flight's departure time and you will be moved to the next available flight free of charge.
    • Check in must still be open for the later flight and sufficient seats must be available. Tigerair's flights close for check-in strictly 45 minutes prior to departure and can not be reopened.
    • If you fail to check in and be transferred to the next available flight within 15 mins after your scheduled flight has departed, you will forfeit your ticket. You will not be entitled to a refund of your fare or the MoveMe fee. You will be required to purchase a new ticket.
    • If you have purchased MoveMe, however do not use the product you will not be entitled to a refund of the MoveMe fee.
    • If you have pre-ordered a meal and use MoveMe to move to another flight, Tigerair Australia is unable to provide your pre-order meal and will refund the cost of the meal.
    • If you choose to use MoveMe and move to another flight, and then fail to travel on the new flight, your ticket will be forfeited. You will not be entitled to a refund of your fare or the MoveMe fee. You will be required to purchase a new flight.
    • If you wish to move to an earlier flight the flight must be closed for sale to the public (flights close for sale to the public 2 hours prior to the scheduled departure time of the flight).
  • Fare freeze

    Fare Freeze gives you the opportunity to hold your fare price (not valid for all fares) for 48 hours when booked on the Tigerair Australia website for a small fee. This gives you time to confirm your travel plans with your family, friends or extra time to free up funds without worrying about the price increasing. If you no longer want the flights the booking will auto cancel after 48 hours.

    Please note: The Fare Freeze fee is non-refundable (unless we fail to hold your fare for the fare freeze period) even in the event you do not proceed with your booking and is not deductable from the final cost of your booking.

    fare freeze terms and conditions
    • Fare Freeze is only available via the Tigerair Australia website.
    • Flights that depart within 14 days or less cannot be placed on hold.
    • Fare Freeze is only available for selected flights on the Tigerair Australia network (one way and return).
    • The fee for Fare Freeze is not a deposit for the booking. The fee is strictly in addition to the value of the fare. The fee will be forfeited if the customer does not confirm the booking within the applicable hold period (unless we fail to hold your fare for the fare freeze period).
    • The fee for Fare Freeze must be paid for using a valid MasterCard or Visa Credit Card, Mastercard or Visa Debit Card and POLi.
    • Fare Freeze is not available on sale fares.
    • The hold period for Fare Freeze is 48 hours.
    • Fare Freeze fees are charged per person, per sector. All adults and children on a booking will be charged a hold fee when the booking is placed on hold. Infants will not be charged a hold fee.
    • Tigerair Australia has the right to adjust the fee for Fare Freeze, at any time, without notice.
    • All fees for Fare Freeze are inclusive of GST where applicable.
    • Payment fee will be charged when placing a booking on hold for MasterCard or Visa Credit Card, Mastercard or Visa Debit Card.
    • A Payment fee will apply when a customer returns to confirm the booking if payment is by MasterCard or Visa Credit Card, Mastercard or Visa Debit Card to complete their purchase.
    • Customers using a promo code are not offered the option of placing their booking on hold.
    • A held booking can be confirmed via Manage My Booking on the Tigerair Australia website or by contacting the Customer Contact Centre (Call Centre fees will apply if any changes are made to the booking).
    • A held booking can be purchased and confirmed with the following forms of payment: MasterCard or Visa Credit Card, Mastercard or Visa Debit Card, POLi or Tigerair Australia voucher.
  • Travel insurance

    We recommend our passengers to acquire personal travel insurance cover.

    Travel insurance is not included in the price of your airfare.

    For new purchases:

    Unfortunately ‘Tigerinsure' travel insurance is temporarily unavailable. Please check back for further updates.

    For existing policies (made before 1st July 2019):

    To discuss an existing policy, please contact Chubb Insurance on 1800 803 548 (Monday-Friday 8:30am-5:00pm AEST) or via email: travel.au@chubb.com

  • Dreamworld

    Make sure you have your theme park tickets to Australia's BIGGEST Theme Park on the Gold Coast before you fly and experience family fun, thrills rides, live shows and entertainment. You can purchase your one day, three day or seven day ticket before you fly below.

    If thrill rides aren't your thing, you can buy your tickets to take in the breathtaking 3600 views from the Skypoint observation deck below.

    Buy tickets online now, Tigerair Australia customers save 10% off the recommended retail price (RRP)!

    More information can be found here.

    Dreamworld conditions

    General conditions of entry, admission, refunds, changes of any sort and all other enquiries regarding Dreamworld tickets is subject to Dreamworld's terms and conditions, and all enquiries must be made to Dreamworld directly. Dreamworld contact details are available here.
    • Tigerair Australia provides ticketing services, including the sale and distribution of tickets, as an agent for Dreamworld. As such, all claims in connection with tickets or events are the sole responsibility of Dreamworld and, except to the extent required by law Tigerair Australia otherwise has no liability to you.
    • Dreamworld's Terms and Conditions are available on their website here.

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