Contact Tigerair

We are currently experiencing a high volume of customer enquiries and we are doing everything we can to assist you as quickly as possible.


Get in touch with our friendly staff and submit your feedback to our Customer Support Portal.

If you have a query prior to travel on Tigerair Australia, please refer to our Frequently Asked Questions.

If you are still unable to find the answer to your question, submit your question to our Customer Support Portal

To ensure the safety of our staff we are working remotely to support your enquiries, and our call centre is currently closed.

Passenger feedback

We would like to hear from you.

Submit your feedback via our Customer Support Portal.

Please fill in all the relevant details to facilitate our response to you.

If you are facing any difficulties, you may write to us at the following address:

Tigerair australia flights (TT-designated flights)

Customer Support Tiger Airways Australia Pty Ltd
PO Box 2101
Gladstone Park
Melbourne, Victoria 3043

Delayed or lost checked-in baggage

To make a claim for delayed or lost checked-in baggage, please lodge a report to a member of our ground services team before leaving the airport. To help us assist you, please provide all relevant and necessary details of your baggage.

You will be given a Property Irregularity Report with a unique reference number which will enable you to track the progress of your report.

For updates on your baggage, you may contact the local Tigerair Lost and Found Team where the report was lodged.

If your baggage is still not located within 7 days of your arrival, please submit a Baggage Claim Questionnaire which is to be addressed to:

Tigerair baggage claims

Charles Taylor Aviation
PO Box 906,
Terrigal New South Wales 2260
Australia Fax: 1800 243 473

Do indicate the full details of your missing baggage and its content. You are also required to provide the necessary supporting documents, if any. Your baggage will be deemed missing once is not located within 14 days of your arrival. Upon which, our baggage adjustor will begin the claim process.

Media enquires

For any media relations enquires please email Virgin Australia Group Public Affairs: Please note that this email address is not for customer queries, if you have a query about a flight or your booking please use the contact details listed above

Holiday packages - Tigerair Travels

Our holiday package specialists, Tigerair travels, may be contacted for enquires via our customer contact centre during specified opening hours and will endeavor to assist you best they can. Please note, the Tigerair Travels team can only assist with holiday packages that include both flights and accommodation.