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fare conditions

Do you want to know exactly what goes into tigerair low cost fares? Get information on taxes, change of bookings, cancellations, refunds and everything in between.

taxes and charges

This is the portion of the total airfare above the base fare that is payable by each passenger. It is calculated by reference to the applicable government taxes and airport charges that are payable by tigerair in respect of passengers being carried on a particular route together with any administrative or other fees imposed by the airline.

Government Tax - This is a governmental departure or arrival tax which is collected by the airline and payable to the relevant governmental authorities. These taxes vary from country to country and in some cases are collected locally on departure and not by the airline.

Passenger Service Charge - This is the charge made by the airport authorities to the airlines for use of the terminal, runway, emergency services, security facilities etc. GST is currently charged at 0% on fares or fees relating to any international journeys. For flights wholly within Domestic Australia, GST applies. Please note that all reference to fees in AUD $ in this help section includes GST for domestic flights within Australia. The amounts are provided for guidance only and we reserve the right to amend our fees at any time.

fare rules

TT flights are operated by tigerair Australia

Fares quoted are per person per one way journey. All fares are subject to change until payment is made in full and all seats are subject to availability.

Open-dated or open-ended tickets are not allowed. Tickets are valid for 1 (one) year from the date of issue of the ticket.

Fares, taxes and charges may fluctuate based on prevailing currency exchange rates.

To the extent permitted by law, fares and charges are strictly non-refundable. Passengers who do not arrive for their flight before the stipulated check in time will not be allowed to board the aircraft and the purchased fare will be forfeited.

Flight dates, times, routes may be changed up to two (2) hours before a domestic flight departure time or three (3) hours before an international flight departure time, subject to a change fees and any applicable fare difference. No refund for changes will be available should the fare be lower at the time of change.

Name changes are allowed subject to a change fee per flight plus any fare difference at the time of change. This is only available via the Call Centres at least two (2) hours before a domestic flight departure time or three (3) hours before an international flight departure time. No refund for changes will be available should the fare be lower at the time of change.

Infants under two (2) years of age at the time of travel that do not occupy an aircraft seat are charged an infant fee at the prevailing rates per sector; baggage allowance and payment of taxes & charges are not applicable. Only one infant per adult over 15 years of age will be permitted to travel.

Children between (2) and (12) years of age pay 100% of the adult base fare.

All travel is subject to the tigerair (TT) Conditions of carriage

refunds and cancellations

tigerair operates a no refund policy and as such it is unable to refund any tickets (fares and charges) where the passenger decides they no longer have a requirement to fly or is unable to travel, as a result of any change in personal circumstances, including but not limited to medical grounds. Individual or Personal Travel Insurance is recommended for all passengers to cover such cancellations.

Should a passenger decide they no longer wish to travel they are entitled to apply for a refund of the Government Passenger Services Tax and other government taxes paid. However, Tigerair will apply an AUD $50.00 administration fee per passenger per sector to cover the cost of processing and bank charges for each tax refund request.

In the event of the death of a passenger prior to the scheduled departure time of their flight, tigerair will refund the reservation following receipt of a copy of the death certificate.

changing a booking

All reservations on tigerair can be changed subject to the following conditions.

International / domestic flights

Flight dates, times and routes are changeable subject to availability and upon payment of a change fee on a per flight sector, per person, plus any additional cost between the original total price paid and the lowest total price available for the new flight at the time the change is made. If the total price is lower on the new flight, no refund will be made. Changes, subject to availability, can be made up to two (2) hours before a domestic flight or three (3) hours before an international flight prior to the scheduled departure time of your outbound journey by calling the Tigerair Customer Contact Centre (subject to centre opening hours). Changes are not confirmed until a new flight confirmation is issued to you. Click here for details of the fees payable.

No changes can be made to any reservation within two (2) hours before a domestic flight or three (3) hours before an international flight of the original scheduled departure time and/or BEYOND one (1) year from date of purchase.

flight cancellations and schedule changes

In the event that your tigerair flight is cancelled we will reschedule you on the next available tigerair flight, free of charge.

tigerair does not compensate, reimburse or provide tickets for travel on other airlines and takes no responsibility whatsoever should a cancellation cause you to miss a connection to another flight.

If your flight is rescheduled before the date of travel and departs, more than two (2) hours before a domestic flight or four (4) hours before an international flight before or after the original departure time, then you will be entitled to a travel credit or full refund of the unused part of your reservation if the alternative flight/s offered are not acceptable to you and you do not wish to travel. This is provided you notify tigerair more than two (2) hours before a domestic flight or four (4) hours before an international flight prior to the scheduled departure time of your flight.

We recommend that all passengers ensure that they have suitable private travel insurance cover in force to cover such eventualities.
Passengers who book well in advance should check their outward/return flight timings between 24 and 72 hours prior to departure by using the "Manage my booking" section on the tigerair website or by calling the tigerair Customer Contact Centre.

Changes to your reservation will be communicated via email. It is the passenger's responsibility to ensure the email address provided is current and accessed frequently. tigerair takes no responsibility in the event that emails advising of changes to bookings are not accessed.

In the event of an ad-hoc flight delay or schedule change, where the delay or schedule change is less than 4 (four) hours, tigerair will not give prior warning to passengers. For any ad-hoc delay or schedule change greater than 4 (four) hours every effort will be taken to contact passengers via the telephone number or email address provided at the time of making the reservation.

standby and waitlist

tigerair does not operate a standby or waitlist policy. All reservations must be confirmed at least 4 (four) hours prior to the scheduled departure time.

connections

tigerair australia does not sell or offer connecting flight. All of our flights are sold as point to point. If you have made two bookings and you will be connecting please ensure you collect your baggage after your first flight and then check in for your second flight. If you do not have check-in baggage then please ensure you allow enough time to arrive on your first flight and then check-in for your second flight.

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