fare conditions

Do you want to know exactly what goes into tigerair low cost fares? Get information on taxes, change of bookings, cancellations, refunds and everything in between.

taxes and charges

This is the portion of the total airfare above the base fare that is payable by each passenger. It is calculated by reference to the applicable government taxes and airport charges that are payable by Tigerair Australia in respect of passengers being carried on a particular route together with any administrative or other fees imposed by the airline.

Government Tax - This is a governmental departure or arrival tax which is collected by the airline and payable to the relevant governmental authorities. These taxes vary from country to country and in some cases are collected locally on departure and not by the airline.

Passenger Service Charge - This is the charge made by the airport authorities to the airlines for use of the terminal, runway, emergency services, security facilities etc. GST is currently charged at 0% on fares or fees relating to any international journeys. For flights wholly within Domestic Australia, GST applies. Please note that all reference to fees in AUD $ includes GST for domestic flights within Australia. The amounts are provided for guidance only and we reserve the right to amend our fees at any time.

fare rules

Domestic TT flights are operated by Tigerair Australia. International TT flights are operated by Virgin Australia International for Tigerair Australia.

Fares quoted are per person per one way journey. All fares are subject to change until payment is made in full and all seats are subject to availability.

Open-dated or open-ended tickets are not permitted. Tickets are valid for 1 (one) year from the date of issue of the ticket.

Fares, taxes and charges may fluctuate based on prevailing currency exchange rates.

To the extent permitted by law, Subject to Tigerair Conditions of Carriage and any applicable law, fares, charges and travel extras are non-refundable. Passengers who do not arrive for their flight before the stipulated check in time will not be permitted to board the aircraft and the purchased fare will be forfeited.

Flight dates, times, routes may be changed up to two (2) hours before a domestic flight departure time or three (3) hours before an international flight departure time, subject to payment of a change fee and any applicable fare difference. If the price of your new fare is lower, you will not be entitled to a refund.  If the price of your new travel extras is lower, you will not be entitled to a refund and this may not be used towards other products or services.

Name changes are permitted subject to payment of a change fee per flight plus any applicable fare difference. If the price of your new fare is lower, you will not be entitled to a refund. Name changes are only available via the Tigerair Australia Customer Contact Centre (subject to centre opening hours) at least two (2) hours before a domestic flight departure time or three (3) hours before an international flight departure time. Infants under two (2) years of age at the time of travel that do not occupy an aircraft seat are charged an infant fee at the prevailing rates per sector; baggage allowance and payment of taxes & charges are not applicable. Only one infant per adult over 15 years of age will be permitted to travel.

Children between (2) and (12) years of age pay 100% of the adult base fare.

All travel is subject to the Tigerair Australia Conditions of Carriage

refunds and cancellations

Except to the extent provided under the Australian Consumer Law, Tigerair Australia is unable to refund any tickets (fares, travel extras and charges) where the passenger decides they no longer have a requirement to fly or is unable to travel, as a result of any change in personal circumstances, including but not limited to medical grounds. Individual or Personal Travel Insurance is recommended for all passengers to cover such cancellations.

Should a passenger decide they no longer wish to travel, they are entitled to apply for a refund of the Government Passenger Services Tax and other government taxes paid. However, Tigerair will apply an AUD $50.00 administration fee per passenger per sector to cover the cost of processing and bank charges for each tax refund request.

In the event of the death of a passenger prior to the scheduled departure time of their flight, Tigerair will refund the reservation following receipt of a copy of the death certificate.

changing a booking

You may make changes to your  Tigerair reservation, subject to the following conditions.

International / domestic flights

Flight dates, times and routes may be changed, subject to availability, subject to payment of a change fee and any applicable fare difference. If the price of your new fare is lower, you will not be entitled to a refund.  Changes can be made up to two (2) hours before a domestic flight or three (3) hours before an international flight prior to the scheduled departure time of your outbound journey by calling the Tigerair Customer Contact Centre (subject to centre opening hours). Changes are not confirmed until a new flight confirmation is issued to you. Click here for details of the fees payable.

No changes can be made to any reservation within two (2) hours before a domestic flight or three (3) hours before an international flight of the original scheduled departure time and/or BEYOND one (1) year from date of purchase.

flight cancellations and schedule changes

Please see the Tigerair Conditions of Carriage and Compensation Policy for information on how Tigerair will assist you if your flight is cancelled or changed.

standby and waitlist

Tigerair does not operate a standby or waitlist policy. All reservations must be confirmed at least two (2) hours before a domestic flight or three (3) hours before an international flight prior to the scheduled departure time.

connections

Tigerair Australia does not sell or offer connecting flights. All of our flights are sold as point to point. If you have made two bookings with checked baggage and you will be connecting, please ensure you collect your baggage after your first flight and then check in for your second flight. If you do not have check-in baggage, you may check-in online or at each point of departure at the airport.

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