Travel Alerts

Tuesday, 21 April 2020

Tigerair Australia update

Latest Update: 5:00pm AEDT 22 September 2020

Due to impacts related to COVID-19, the Tigerair Australia brand has been discontinued. Affected Tigerair customers will be contacted directly and will be provided a travel credit at equivalent value for use on Virgin Australia operated services.

Ongoing use of Conditional Credits

Customers with existing Tigerair Australia credits can continue to use their credit for travel up to 21 October 2020 through the Conditional Credit process. To find out more, please click here.

New ‘Future Flight Credit' valid for travel until 30 June 2023

Tigerair Australia Credits will be replaced with a new ‘Future Flight Credit' which will be available from 22 October 2020 and can be used for booking flights up to 31 July 2022, with travel valid until 30 June 2023. We hope that this additional time allows for more travel and border restrictions to ease so you can plan your next trip with confidence.

The Future Flight Credit can be used for booking on Virgin Australia operated flights and on future services we operate as the travel market recovers and restrictions ease.

Bookings using your credit will be subject to seat availability within the fare class reserved for Future Flight Credits on your selected flight and will be subject to its own terms and conditions.

Virgin Australia will be contacting you to provide more information about the details for use of Future Flight Credits in due course.